Our Commitments

The ROAD Partnership is committed to the improvement of local communities in areas of need. Through partnership working, we help to inspire changes that will secure our futures and provide support to the most disadvantaged groups in Durham who are furthest from the labour market and who experience significant barriers to work.

We aim to provide a high quality of customer service that will surpass your expectations. One of the ways in which we can continue to improve our service is by listening and responding to the views of our Participants, and in particular, by responding positively to complaints, and by putting mistakes right.

ROAD Partners continually uphold their commitment to:

  • Treat all individuals with dignity and respect
  • Value diversity
  • Encourage participation in decision-making and take account of consultation responses
  • Take action on any form of discrimination or complaints of unfair treatment
  • Comply with equality law and learn from good practice in other organisations
  • Regularly monitor, assess and consult on the impact of our policies, services and functions to ensure that they are fair and reflect peoples’ varied needs
  • Monitor and review our equality objectives


Sustainable Development

ROAD is hosted by Groundwork NE & Cumbria, and as such, we try to ensure that our delivery is as closely linked to Groundwork’s commitment to the environment as possible. The nature of Groundwork NE & Cumbria’s activities means that we have the opportunity to improve and enhance the environment in which we live and work. As an environmental regeneration charity, we regard environmental performance as an integral part of our business and are therefore committed to maintaining high environmental standards in every aspect of our activities.

We will:

  • Operate in compliance with all relevant environmental legislation
  • Prevent pollution as a result of our activities by identifying significant risks and implementing control measures accordingly
  • Continually improve our environmental performance by establishing a programme of objectives and targets
  • Identify, monitor, measure and understand the impact of our activities and services on the environment
  • Identify and provide environmental hints, tips and guidance for staff
  • Involve people from across the ROAD partnership to ensure that continual improvement of environmental performance is achieved
  • Ask that all suppliers and contractors with whom we work control and minimise pollution arising from work activities and comply with environmental legal requirements

Gender Equality & Equal Opportunities

We are committed to ensuring equality of opportunity for all Participants and Staff irrespective of race, gender, disability, belief, sexual orientation, age or socio-economic background. We aim to develop and sustain a culture of inclusion and diversity in which all those connected to ROAD feel proud of their identity and able to participate fully in life. We tackle discrimination through the positive promotion of equality, by challenging bullying and stereotypes and by creating an environment which champions respect for all: Diversity is a strength which should be respected and celebrated by all those who work for or with us.


Equal Opportunities for Participants

We provide all of our Participants with the opportunity to succeed and to reach the highest level of personal achievement. We do this by:

  • Ensuring equality of access for all Participants and providing skills for life in a diverse society
  • Using materials that reflect the diversity of the local community without stereotyping
  • Promoting attitudes and values that challenge any discriminatory behaviour or prejudice
  • Providing opportunities for Participants to appreciate their own culture and celebrate the diversity of other cultures
  • Utilising approaches which are appropriate for the whole ROAD provision which are inclusive and reflective of our Participants

Equal Opportunities for Staff

All staff appointments are made on the basis of merit and ability and in compliance with the law. We are keen to ensure that the staffing of the Programme reflects the diversity of our community.


We recongise that bullying is an anti-social behaviour that affects everyone. We are committed to providing a caring, friendly and safe environment for all involved in our Programme so that they can progress and work in a relaxed and secure environment without fear of being bullied.

We actively promote a climate of cooperation and positive behaviour to reduce the number of incidents and the likelihood of bullying occurring. This will enable our Participants and Staff to reach their full potential. Bullying of any kind is unacceptable and will not be tolerated. If bullying does occur, all Participants and Staff should be confident to tell someone about it and know that all incidents will be dealt with promptly and effectively.



ROAD is committed to ensuring the welfare and safety of all of our Participants and Staff. We believe that Staff and Participant have a right to work and exist in a supportive, caring and safe environment which includes the right to protection from all types of abuse; where staff are vigilant for signs of any distress and are confident about applying their organisation’s safeguarding processes to avert and alleviate any such problems.

Safeguarding is about ensuring that everyone is safe from harm – safe from bullying, safe from people who could abuse, safe from discrimination or harassment – and that we all feel safe in our environment.

ROAD sounds perfect for me or someone I know – what now? Contact Us!